Terms and Conditions
**Terms and Conditions for Vikki's Sweet Treats LLC**
Effective October 26, 2024
Welcome to Vikki's Sweet Treats LLC! By placing an order with us, you agree to the following terms and conditions.
1. General Information
Vikki's Sweet Treats LLC is a small baking business that specializes in sweet desserts: cookies, cakes, and mini cakes. Our goal is to provide high-quality baked goods made with fresh ingredients.
2. Ordering
- Orders for occasions must be placed 1 month ahead of the event date
- For orders placed for events, the event date, gathering size, and any allergies must be listed
- Large orders (exceeding 24 mini cakes or cookies) must be made via email or through the website's order section
-Orders can only be placed in increments of 6
- Minimal requested order size for mini cakes or cookies is 24
- Confirmation of your order will be sent via email
3. Pricing
- Prices for our baked goods are listed on our website/menu and are subject to change
-There will be no prior notice for any price changes
- All prices are inclusive of applicable taxes unless stated otherwise
- For requested orders, the price is dependent upon the order and varies (based on size of the order, delivery/shipping, and the type of requested item(s)
4. Payment
- Payment must be made at the time of placing order on the website or email
- The accepted forms of payment are credit/debit card, PayPal, Cashapp, Venmo, and Zelle
- A deposit may be required for large orders or special requests
- Delivery fees will be charged at the time of placing the order
5. Cancellations and Refunds
- All cancellation requests are to be made through email: vikkissweettreats42@yahoo.com
- Cancellations must be made at least 72 hours before the scheduled shipping/delivery day for a full refund
- No refunds will be issued for cancellations made within 72 hours of the scheduled shipping/delivery
- If the item is already in transit and a cancellation request is received, no refund will be issued
- In order to receive a full refund, a picture of the item(s), description of the issue, order number, shipping/delivery address and name on the order must be in the email
- No refund will be issued for partially eaten food
6. Allergies and Dietary Restrictions
- Customers are responsible for informing us of any allergies or dietary restrictions
-While the utmost care is used to try and prevent cross-contamination, we cannot guarantee that cross-contamination will not occur, as our products are made in a shared kitchen
- The shared kitchen is used to prepare items that contain nuts
-Ingredients are listed under each menu item
- For any questions regarding allergens, send an email to vikkissweettreats42@yahoo.com
7. Local Delivery
- Delivery fees are to be paid once the order is placed
- For local delivery orders the recipient's phone number, delivery address, and full name must be listed at the time the order is placed
- Delivery orders must be placed 1 week in advance
- Delivery options are available within 20 miles. Delivery fees vary.
- Orders outside of the delivery range are going to be shipped
- Home deliveries are the standard delivery location
- Deliveries will only be made during operation hours (located on the website)
- An email will be sent when your delivery is on the way and has been delivered
-Local deliveries will be made even if the resident is not home to receive the package
8. Shipping
- Baked goods are made the day before shipping for the optimal freshness, shipping may take anywhere from 5-7 business days and this may impact freshness
- Once an order has been sent, an email will be sent to confirm the shipping date and ETA
- Order updates will be sent via email
9. Quality Assurance
- We take pride in our products. If you are not satisfied with your order, please contact us via email, vikkissweettreats42@yahoo.com, within 48 hours of receiving your item(s) for a resolution
10. Changes to Terms and Conditions
-Vikki's Sweet Treats LLC reserves the right to update these terms and conditions at any time. Customers will be notified of significant changes via email
11. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
Vikki's Sweet Treats LLC
Return and Refund Policy
Effective October 26, 2024
At Vikki's Sweet Treats LLC, we take pride in the quality of our baked goods. If you are not completely satisfied with your purchase, please review our return policy below:
1. Return Eligibility
Due to the perishable nature of our products, we do not accept returns or exchanges once an order has been delivered. If your order arrives damaged or there is a discrepancy with your order, please contact us within 48 hours of delivery.
2. Contact for Issues
To report a damaged product or issue with your order, please email us at vikkissweettreats42@yahoo.com. Included in the email should be a picture of the item(s), description of the issue, order number, shipping/delivery address and name on the order.
3. Refunds
Refunds will be considered on a case-by-case basis for damaged products or errors in your order. If a refund is approved, it will be processed to your original payment method within 7-10 business days.
4. Cancellation Policy
Orders may be canceled for a full refund if requested at least 72 hours before the scheduled delivery/shipping date. Cancellations made after this time frame will not be eligible for a refund.
5. Feedback
Your feedback is important to us! If you have any suggestions or concerns about your experience, please let us know so we can improve our service.
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